Medical Billing Agent

We are looking for a Medical Billing Agent to work as a part of a team for one of our important US-based clients. This is a full-time position located in Montevideo, Uruguay.

JOB SUMMARY:

Responsible for providing quality customer service while performing collection of assigned outstanding and aged account balances

Documents all collection activity; maintains and organizes unit and responds to all correspondence, communication and/or verbal inquiries from all relevant parties

Ensures the quality, integrity and proper work effort of assigned work

Understands and adheres to all policies and procedures, as well as local, state and federal regulations, relevant to their area of operation

Maintains acceptable levels of productivity of all assigned accounts

Utilizes processes and applicable client systems effectively

Records and maintains complete and accurate documentation of all activity performed on appropriate medium

Creates acceptable payment plans for patient or responsible party to be able to live by and fulfill

Informs supervisor/manager regarding operational issues, including client and PFS needs and concerns

Responds to and follows up on all inquiries/requests

KNOWLEDGE, SKILLS, ABILITIES:

Effective verbal and interpersonal skills

Phone etiquette and soft skills

Critical thinking and investigative skills

Bilingual in Spanish and English both verbal and written communication

Computer skills

Reading and understanding medical claims

Ability to assess problems and investigate proper course of action

Professional demeanor and attitude

Detailed oriented and a commitment to excellence

EDUCATION / EXPERIENCE

High School Diploma

1+ year of credit/collections or customer service experience

Or, 1+ year of university coursework