Atención a pasajeros - Customer Service Agents

We are currently hiring temporary Customer Service Agents. As part of our team, you will play a crucial role in guiding airline customers throughout their entire airport journey. We prioritize exceptional customer experiences and collaborative work environment.

Job Responsibilities:

• Proficiency in technical aspects, including the check-in system, boarding process, and meticulous compliance with airport documentation.
• Deliver exceptional experiences with empathy, respect, and professionalism.
• Work in a collaborative environment that supports all agents.
• Build strong customer relationships, de-escalate situations, and actively listen to address challenges.
• Ensure the well-being of passengers and team members.

Qualifications & requirements:

• Display etiquette, behavior, and courtesy.
• Excellent decision-making skills and efficient task prioritization.
• Display attention to detail when managing essential documentation.
• Minimum availability of three days per week, including weekends and holidays.
• High level of English proficiency.
• Computer skills and proficiency.
• Willingness to travel for training purposes.
• Offer flexibility in schedule availability.
• Primarily available for afternoon/evening shift schedules
• Be open to shifts of 4 and 6 hours.