Learning Delivery Manager

Summary:

Performs management level work overseeing all aspects of client specific, call-center training. Work is performed under general supervision. General supervision is exercised over subordinate personnel.

Your Day to Day:

Designs, develops and delivers technical, sales, and soft skills training based on client and staff needs.

Conducts trainer observations and monitors trainer and trainee performance.

Ensures training meets quality standards and expectations of client, center, and corporation.

Works with program operations and general management teams to address training needs, methods, curriculum, and effectiveness.

Works with Sales management to address any sales training needs.

Manages all reporting requirements for client, program and corporation.

Evaluates and delegates work assignments based on training needs and scope of work.

What to bring to the table!

A Bachelor’s degree from an accredited university or college with major coursework in management, training, education, psychology, or other related field.

Extensive experience (5+ years) in a call center environment, including a minimum of (2) years supervisory experience; Must have strong verbal and written communication skills, leadership skills, strong decision-making abilities.

Significant experience (3+ years) in training design, delivery is preferred, and assessment experience and strong interpersonal and presentation skills coupled with exceptional written and verbal communication skills

Open to work on-site: Montevideo site